Software and use of technology is a driving factor in almost any modern day business. Relationships with vendors, especially software vendors, can be a huge benefit to entering a franchise system. 9Round has several software systems that shape the member experience and business organization and reporting for 9Round clubs.
Club Management Software – One of the most valuable pieces of software is our club management
platform, which has the following capabilities:
- Metrics and reporting
- Staff management
- Lead and member management
- Task assignment and reminders
- Marketing automation (email and text capabilities)
- Payment processing (point of sale and recurring membership fees)
PULSE Heart Rate System – Heart rate monitoring has become an integral part of the 9Round workout.
- Performance monitoring - With our proprietary PULSE system, members and trainers are able to see their workouts in real time and keep a record of their workout performance over time.
- Challenges - The system also has challenge capabilities, helping to keep members engaged.
- Technical support - Through the dedicated PULSE laptop, our Home Office PULSE support team is able to help franchisees through troubleshooting and technical difficulties.
- In-Club Music System – Curated playlists of licensed music help maintain excitement and energy within 9Round clubs. Franchisees are able to adjust music (within set parameters) to meet their club’s specific music tastes.
- NPS Aggregation – This review solicitation software helps allow franchisees to get a true pulse on their club, straight from their customers. Each quarter, active members are surveyed and asked to answer one question. Their feedback is then sent directly to the 9Round club for follow-up. Customers that are considered “promoters” are also directed to post their reviews to popular review sites, to help provide social proof for the club online.
- Online Job Posting – This optional career software serves as an online job posting board for individual clubs. Jobs are posted to popular career sites, as well as on 9Round.com and the location-specific site within 9Round.com.